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Contact us

How can we help?

Whether you're exploring salt therapy for your business or you're one of our thousands of existing customers - this is the one place to reach the right team, fast.

2-minute response for inquiries · responsive US-based support · 20+ countries
2-minute responseFor new inquiries.
One number(833) 446-0445, 3 teams.
Online ticketsService any time.
Global support50 states, 20+ countries.
New customers

Opening a facility or adding halotherapy?

Fill out our short inquiry form and you'll receive a response within 2 minutes. Your information is only used in regard to halotherapy and is never shared or sold.

Send an inquiry

The fastest route - our short form takes under a minute.

Go to the inquiry form

Outside the U.S.?

Dedicated contacts for Canada and for UK, EU, Asia & international inquiries.

International (UK, EU, Asia & beyond): use our international contact page.

Existing customers

Customer service, by team

One number - 833-446-0445 - with a dedicated extension for each team. Phone lines are open 9am–5pm EST, Monday to Friday.

Customer Service

833-446-0445 · Ext. 2

service@halotherapysolutions.com

9am–5pm EST, Mon–Fri

Delivery Team

833-446-0445 · Ext. 3

delivery@halotherapysolutions.com

Order status & shipping questions

Billing Team

833-446-0445 · Ext. 4

billing@halotherapysolutions.com

Invoices & payments

Service Ticket

Raise a support ticket any time, from anywhere, and our team will pick it up.

Open a service ticket
Visit the Customer Support Portal

Manuals, training, marketing assets and more - everything for existing partners in one place.

International sales & support

Global reach. Local support.

With thousands of customers in all 50 U.S. states and over 20 countries, we support spas, fitness centers, clinics and wellness operators everywhere - with reliable products, expert guidance and ongoing care.

Our commitment doesn't end at the sale. Whether you need help selecting the right system, training your team or optimizing client outcomes, our support staff is here every step of the way.

Halotherapy Solutions · 33 Coxe Avenue #22, Asheville, NC 28802

Halotherapy Solutions international customers map
FAQ

Getting in touch

New customer inquiries receive a response within 2 minutes, 24/7. Existing customers can call 9am–5pm EST Monday to Friday, or raise a service ticket any time.

New inquiries: the form on this page or (833) 446-0445. Existing customers: Customer Service (Ext. 2) for general help, Delivery (Ext. 3) for shipping, Billing (Ext. 4) for invoices.

Manuals, training, marketing assets and support resources for existing partners - many customers call it the best in the industry.

We have a dedicated Canadian contact page and an international page for UK, EU, Asia and beyond - both linked in the New Customers section above. We support customers in 20+ countries.

Get pricing

Let's price your space

Tell us a little about your business and we'll send our product overview with pricing straight to your inbox - then you can schedule a free consultation with one of our specialists.

  • Equipment for every budget
  • Flexible payment plans
  • Customer Success support included with every purchase
  • Free rendering of your space
  • Free marketing & launch support

Request pricing & full catalog

Complete the form once and get our full product catalog - with pricing for the entire range - sent straight to your inbox. No obligation.

Prefer to talk it through?

Speak with a wellness consultant directly - pricing, options and honest advice, no pressure.

Call 833-446-0445